Delivery

Delivery Charges

  • UK Standard £5.50
  • UK Next Day Delivery £8 (order before 12 noon)
  • EU £11
  • Switzerland/Norway £29
  • Rest of the World £20

Delivery

Delivery usually takes 3-4 working days. Very occasionally it may take a little longer. For next day delivery (UK mainland only), orders must be placed before 12pm. Feel free to call us on 0207 812 9800 if you require further confirmation.

Please allow up to 7 working days for orders to Europe and the rest of the world.

Deliveries take place Monday to Friday - weekend delivery is not currently available. Many customers use their work address, as your bag may be delivered by carrier and a signature is required as proof of receipt - unless you have given us instructions in the box on the address page on checkout as to where to safely leave the bag at home eg: 'if out, leave in porch/in garage/with neighbour at No 23'.

At our discretion we may choose to send some orders by Royal Mail Signed for in which case specific delivery instructions may be impossible to follow.

Please note that if you change your delivery address after your order has been despatched we reserve the right to pass on any redirection fee which our carrier charges us.

If you have not made any special arrangement with us in advance and there is no-one to sign for the package when the carrier attempts delivery, a card will be left with details of your local depot. Please call them immediately to confirm a convenient delivery time. If you do not respond to the card, re-delivery will be attempted on a further two occasions before the bag is returned to us.

If your location does not appear in our list of countries you can emailor call us to place your order (Rest of the World delivery charge will apply).

Cancellation Policy

If you change your mind and wish to cancel your order, we will make every effort to action this before the goods have been despatched - do call us on 020 7812 9800 as soon as possible. If your order has already been despatched you will be entitled to a full refund under the returns and refunds policy, excluding the delivery charge.