Frequently Asked Questions

Healthy Back Bags® were developed in collaboration with a doctor and a chiropractor to address weight stress issues in a one-strap bag.

The teardrop shape distributes weight ergonomically throughout the length of the bag, rather than pulling from one point on the shoulder. The bag doesn't pull away from the body, it contours to your back, whether you wear it on one shoulder (either shoulder) or cross-body.

There are no rigid elements in the Healthy Back Bag's construction, so it moulds to any shape back. The more places a bag touches your body when you wear it, the lighter it feels - it becomes part of you - and the less it adversely affects your posture.

All bags have a non-slip strap lining so it can be worn on one shoulder without slipping off or pulling away from the body, so the wearer does not need to make any corresponding adjustments (like unconsciously hunching the shoulder) to keep the bag in place. When the bag is worn across the back, it frees the arms allowing the wearer to walk in a correct bio-mechanic fashion.

A Healthy Back Bag is a one-strap alternative to a rucksack.

We fully endorse the fact that a two-strap bag (assuming it is fitted correctly and carried properly!) is the best way to carry weight around, however there is a great temptation to use only one strap, which is the worst thing you can do. Many people find rucksacks just plain ugly, uncomfortable and inconvenient, are worried about security, or can't carry them for health reasons, and this is where a Healthy Back Bag comes into its own.

Healthy Back Bags all have a full-length double zip which is always against your back, whichever way you wear it.

This makes it very difficult for anyone other than you to get into your bag. Make sure the pulls for the main zipper are towards the bottom of the bag and you can easily access the main compartment without even taking it the bag off.

On the outside of the bag are 4 or more separate compartments most of which are secured with a zip or Velcro or are positioned against your body - so again, your stuff is safe and within easy reach.

Delivery usually takes 2 to 3 working days.

Very occasionally it may take a little longer. In practice, orders placed before midday will often arrive the following day, but if this is essential please select the guaranteed next day delivery option, and feel free to call us on 0207 812 9800 if you require further confirmation.

Deliveries take place Monday to Friday - weekend delivery is not currently available.

Many customers use their work address, as your bag will be delivered by carrier and a signature is required as proof of receipt - unless you have given us instructions in the box on the address page on checkout as to where to safely leave the bag at home eg: 'if out, leave in porch/in garage/with neighbour at No 23'.

At our discretion we may choose to send some orders by Royal Mail Signed for in which case specific delivery instructions may be impossible to follow.

Please note that if you change your delivery address after your order has been despatched we reserve the right to pass on any redirection fee which our carrier charges us. If you have not made any special arrangement with us in advance and there is no-one to sign for the package when the carrier attempts delivery, a card will be left with details of your local depot. Please call them immediately to confirm a convenient delivery time. If you do not respond to the card, re-delivery will be attempted on a further two occasions before the bag is returned to us.

If your location does not appear in our list of countries you can email or call us to place your order (Rest of the World delivery charge will apply).

Delivery Charges

• UK Mainland £5.50
• UK Mainland Guaranteed Next Day Delivery £8 (order before 12 noon)
• UK Offshore Islands £7
• EU £11
• Switzerland/Norway £29
• Rest of the World £20

We offer an unconditional money back guarantee on all merchandise sold by The Healthy Back Bag® Company for 30 days from receipt of goods.

If you are not completely satisfied with your purchase, you may return it, providing it is unused, complete with tags, and in its original clear plastic protective packaging, for a prompt refund of the cost of the goods excluding delivery charge.

If the return is due to any manufacturing defect or a shipping error on our part, shipping costs will also be refunded.

Your card will be refunded when The Healthy Back Bag® Company has received and processed your returned item.

We recommend you obtain a Certificate of Postage or use a Royal Mail Signed For service as we cannot accept any responsibility for returns until they are signed for at our office.

Please click on attachment below for a printable version of our returns form.

Post completed form and bag(s) to us at:

Returns,
The Healthy Back Bag Company,
90 De Beauvoir Road,
London,
N1 4EN.

The Healthy Back Bag® Company cannot guarantee to refund purchases that are not returned in accordance with our returns policy.

If you change your mind and wish to cancel your order, we will make every effort to action this before the goods have been despatched - call us on 020 7812 9800 as soon as possible.

If your order has already been despatched you will be entitled to a full refund under the returns and refunds policy, excluding the delivery charge.

We guarantee the workmanship of every Healthy Back Bag Company product for two years from purchase.

This warranty does not cover damage resulting from abuse including unreasonable or excessive wear, lost or stolen bags or their contents.

We will offer an exchange or refund on defective product if you can provide us with proof of purchase from Ameribag (UK) Ltd.

We will repair defective product where possible.Replacement is at the sole discretion of AmeriBag (UK) Ltd.

Repairs or modifications by unauthorised agents may void this warranty.

To arrange a warranty related return please call us on 020 7812 9800.

To request a brochure please call 020 7812 9800 or email us info@thehealthybackbag.co.uk
Alternatively you can see our online version by clicking the link below.