Service Feedback

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John
"Many Thanks..for many things! Honouring a sale price, delivery of items the next working day, the perfect quality of the bags, the courteous and caring service. Impeccable service in every way!"

Susan Ogden
"From going online to order a Leather Black (M) on Saturday to delivery on Tuesday i can not fault the service you provide.
Many thanks for an efficient service. I'm very pleased with my purchase, especially as I got a discount of 20%. I would be delighted to receive further special offers as i might well be tempted to buy another one!"

Dave
"I now have a fantastic bag for shopping or travelling, I am really impressed, and my spine thankful.
Thank you to your staff also for such a good service on the telephone, Cheers"

Nicola
"Just wanted to say thank you for your fantastic service; I ordered my baglett on Sunday and it arrived this morning. My first HBB Leather Espresso (S) is now in it's 7th year of service, used every day and still going strong!"

Kathy
"I am just writing to let you know that my gorgeous bag arrived on Tuesday..yay! As you can imagine I have now moved all my things over into it and am using it with pleasure.
Thank you so much for your prompt and excellent customer care skills, I am recommending your company and wonderful product to friends and family."

Rachel Genocchi
"Just to let you know I got my bag, very quick delivery, I really appreciate that. Love it, it's going to be great on holidays."

Amy
"I just wanted to say a very big thank you. I ordered a bag on Tuesday evening and it's arrived today, I'm thrilled with it. After months of having a bad back this bag is a revelation for me, it's big enough to carry all my kit. I ordered one of your sale bags to see what they are like and will be hopefully ordering another nice new leather one soon."

Maggi Scott
"I received my Big Bag in Distressed Nylon today - and I only ordered it yesterday! It is AMAZING! It will be my in-cabin bag and rail on board bag when I travel across Cnada. The baglett will be my little day-time bag and coin purse will be great for small change and credit cards. I am absolutely sure of how comfortable they will be to carry. Thank you so much for such a great service - and to whoever designed these bags. I picked up your details given in the Daily Telegraph Travel Q&A section. I am so glad I did! Best wishes to you all!"

MH
Wow! Great service! I received the bag today (Tues), having ordered it on Saturday.

Samantha
"Just to let you know that although we did not manage to find time to pay you a visit the other week, all is well with this order now. My mother has taken the baglett to Mexico and thinks it will make a great present for someone. I will order another one for my friend shortly.
By the way, my father, for whom I brought the large bag, is ever so pleased with it. He thinks it is perfect for his needs!
So we are all very happy with your service and products, and we will be recommending them to friends and family."

Pauline
"I placed an order with you yesterday (Thursday am) and was very pleased when my bags turned up at work today (Friday 9.40am). Thank you for such a speedy service and the bags are just what I wanted. I would certainly use your services again in the future. My daughter and I are converts to 'The Healthy Back Bag' and now have quite a small collection." Once again many thanks.

Jenny Glous

"I have now purchased 2 bags in different sizes and colours and am absolutely delighted with them. They are fabulously comfortable to wear, very versatile because of the design and all the pockets and they look great too. I must also congradulate the company on the best customer service i have experienced in a very long time."

Stewart &  June S
"Hi All, Just a note to say thank you for the shoulder bag which arrived safely this morning. Also thank you very much indeed for the kind, friendly and efficient response my family have received from yourselves over the last few months. It makes a very pleasant change. If you have a supervisor please pass this on."

Veronica W
"Not an enquiry, just a very big thank you. I ordered the extra small wide body Ameribag yesterday afternoon. Am in shock! It arrived this morning. I will be back. You deserve a pat on the back for astoundingly fast delivery and excellent service."

Sheila
"Thank you very much for the speedy and efficient attention to my recent order, which arrived this morning. Your service is excellent. I have had some horror experiences with mail order and had vowed 'Never again'. I am absolutely delighted with the bag. Very good quality and a well thought out design. It is just what I need. I saw someone with one at a vineyard in Portugal and made up my mind to track one down - which was easy with your website. Thank you."

Anne
"This is just to say thank you very much for my Cotton Canvas Bag which arrived this morning. I am very impressed with the service! You saved me a trail of the shops looking for a decent bag!"

Chris
"Just a short note to say thank you for all your help in sorting out my order a couple of months ago for the Expedition Bag - just thought I would let you know that it has just come back (with me!!) from a holiday in Thailand. The bag was great and served its purpose greatly."

Sandra
"Just a quick note to let you know that I have received my new bag and I am thrilled with it. I couldn't believe it arrived so quickly! Your service is brilliant. Many thanks."