Returns Policy

We offer an unconditional money back guarantee on all merchandise sold by The Healthy Back Bag® Company for 30 days from receipt of goods. If you are not completely satisfied with your purchase, you may return it, providing you have proof of purchase, it is unused, complete with tags, and in its original clear plastic protective packaging, for a prompt refund of the cost of the goods excluding delivery charge. If the return is due to any manufacturing defect or a shipping error on our part, shipping costs will also be refunded.

Your card will be refunded when The Healthy Back Bag® Company has received and processed your returned item. We recommend you obtain a Certificate of Postage or use a Royal Mail Signed For service as we cannot accept any responsibility for returns until they are signed for at our office.

The Healthy Back Bag® Company cannot guarantee to refund purchases that are not returned in accordance with our returns policy.

Please click on attachment below for a printable version of our returns form. Post completed form and bag(s) to us at, Returns, The Healthy Back Bag Company, 90 De Beauvoir Road, London, N1 4EN.

If you cannot see the attachment below you may be need to update to the latest version of your web browser. Returns forms can also be emailed, so feel free to contact us: info@thehealthybackbag.co.uk