From the healthy back bag company

We are all facing challenging and uncertain times ahead and the most important thing is to keep yourselves and everyone around you safe. Currently our head office staff are working from home so we appreciate your understanding that there may be some delays with communication but we will endeavour to respond as quickly as we can.

For when you need to get in contact, email as we are monitoring this closely. Alternatively, you can message us through our Facebook and Instagram pages. If the matter is urgent, you can reach us at +44 (0) 20 7812 9800. We are still able to take calls at this time but if there is no answer, please bear with us and try later.

As of right now, our website is still running and orders are still being shipped out to you and if there are any changes, we will be updating this page accordingly.

Delivery update 24/03/2020:

Currently our warehouse and distribution centre are still delivering orders however there may be delays and extended shipping times due to reduced warehouse and courier services.  UK mainland next day delivery has been suspended until further notice as we cannot guarantee this service. We appreciate your understanding at this uncertain time and we look forward to you enjoying your Healthy Back Bag

Returns update 1/04/2020:

We have extended our returns policy from our usual 30 days to 90 days. Any orders placed from the 1st of March are now eligible for the 90 days returns period. So when you order your Healthy Back Bag, there’s no pressure on you. Just fill out the included returns form and send it back to us at

The Healthy Back Bag Company, 90 De Beauvoir rd, London, N14EN