Delivery | The Healthy Back Bag
Why are we healthy



Standard delivery usually takes 2-3 working days. Very occasionally it may take a little longer.

For next day delivery (UK mainland only), orders must be placed before 12 noon. Next day deliveries take place Monday to Friday - weekend delivery is not currently available. Orders placed on Friday before noon will be delivered on Monday. Orders placed on Friday afternoon or at weekends will be despatched on Monday for Tuesday delivery. Many customers use their work address, as a signature is required as proof of receipt -  If there is no-one to sign for the package when the carrier attempts delivery, a card will be left with details of your local depot. Please call them immediately to confirm a convenient delivery time. If you do not respond to the card, re-delivery will be attempted on a further two occasions before the bag is returned to us. If your next day delivery fails to arrive please report it to us immediately so we can investigate. If you do not advise us within 4 days we cannot take responsibility for locating or redelivering your package.

Please allow up to 7-10 working days for orders to Europe, and 10-14 days for the rest of the world. Orders outside of the UK are passed to the local overseas postal service for delivery.

Please note that if you change your delivery address after your order has been despatched we reserve the right to pass on any redirection fee which our carrier charges us.

If your location does not appear in our list of countries please email or call us on +44 20 7812 9800 to place your order (Rest of the World delivery charge will apply).



From Friday 15 December 2017 all standard delivery UK mainland orders will be upgraded to next day delivery at no extra charge. This upgrade will apply to orders placed until 12.00 midday Thursday 21 December 2017. No promotional code is needed. Orders will be delivered via Royal Mail 24 hour service and will arrive within 1-2 working days.

Our office is closed from midday Friday 22 to Wednesday 27 December inclusive, and Monday 1st January 2018.

Any orders received between 22 December 2017 and 1 January 2018 will be processed and despatched week commencing 2 January 2018.

Last order date for guaranteed UK mainland delivery before Christmas is Thursday 21 December by 12.00 midday.

Last recommended order date for overseas delivery before Christmas is Tuesday 12 December by 12.00 midday.


Any goods purchased from 1 December 2017 will have an extended returns period to 19 January 2018.


Delivery Charges

UK Standard (under 300g) £3.00

UK Standard (over 300g) £5.50

UK Next Day Delivery £8. Available Mon-Thurs on orders placed before 12 noon. Orders placed on Friday before 12 noon will be delivered on Monday. Orders placed at weekends will be despatched on Monday for Tuesday delivery.  Next day delivery is only available for UK mainland, it is currently unavailable for the Scottish Highlands, Channel Islands, Isle of Wight, Isle of Man, and the Scilly Isles.

EU £11

Switzerland/Norway £29

Japan £20 (+ £15 per additional item)

Rest of the World £20  If your order exceeds 1.5 kg in weight, extra charges will be incurred. We recommend customers in South Africa contact us prior to ordering to obtain a quote for a courier service.

If you're an overseas customer and would like a quote for courier delivery, feel free to contact us here.