Following the start of November lockdown, some orders are already taking longer to arrive than we would expect due to delays at local courier and Royal Mail hubs which are beyond our control. Please be patient for a little longer, and if you have any queries you are welcome to contact firstname.lastname@example.org
Free shipping promo
Applies to UK addresses only. Minimum order value £60 after any promo codes or discounts have been applied. Cannot be applied retrospectively. The Healthy Back Bag Company reserves the right to end this promotion at any time.
Standard delivery usually takes 2-3 working days. Very occasionally it may take a little longer.
For NEXT DAY delivery (UK mainland only), orders must be placed before 12 noon. Next day deliveries take place on the next working day, Monday to Friday – weekend delivery is not currently available. Orders placed on Friday before noon will be delivered on Monday. Orders placed on Friday afternoon or at weekends will be despatched on Monday for Tuesday delivery. Many customers use their work address, as a signature is required as proof of receipt – if there is no-one to sign for the package when the carrier attempts delivery, a card will be left with details of your local depot. Please call them immediately to confirm a convenient delivery time. If you do not respond to the card, re-delivery will be attempted on a further two occasions before the bag is returned to us. If your next day delivery fails to arrive please report it to us immediately so we can investigate. If you do not advise us within 4 days we cannot take responsibility for locating or redelivering your package.
Please allow up to 7-10 working days for orders to Europe, and 10-14 days for the rest of the world. Orders outside of the UK are passed to the local overseas postal service for delivery.
Please note that if you change your delivery address after your order has been despatched we reserve the right to pass on any redirection fee which our carrier charges us.
If your location does not appear in our list of countries please email email@example.com or call us on +44 20 7812 9800 to place your order (Rest of the World delivery charge will apply).
UK Standard (under 300g) £3.50
UK Standard (over 300g) £5.50
UK Next Day Delivery £8.
Available Mon-Thurs on orders placed before 12 noon. Orders placed on Friday before 12 noon will be delivered on Monday or the next working day. Orders placed at weekends will be despatched on Monday for Tuesday delivery. Next day delivery is only available for UK mainland, it is currently unavailable for the Scottish Highlands, Channel Islands, Isle of Wight, Isle of Man, and the Scilly Isles.
Japan £20 (+ £15 per additional item)
DUE TO THE CORONA VIRUS CRISIS, OVERSEAS ORDERS WILL BE SUBJECT TO DELAYS.
Rest of the World £20 If your order exceeds 1.5 kg in weight, extra charges will be incurred. We recommend customers in South Africa contact us prior to ordering to obtain a quote for a courier service.
Goods delivered to non – EU countries are often subject to tax, duty and clearance payments being made by the recipient before delivery can commence.
If you’re an overseas customer and would like a quote for courier delivery, feel free to contact us here.