Delivery

Standard delivery usually takes 2-3 working days. Very occasionally it may take a little longer.

For NEXT DAY delivery (UK mainland only), orders must be placed before 12 noon. Next day deliveries take place on the next working day, Monday to Friday – weekend delivery is not currently available. Orders placed on Friday before noon will be delivered on Monday. Orders placed on Friday afternoon or at weekends will be despatched on Monday for Tuesday delivery. Many customers use their work address, as a signature is required as proof of receipt – if there is no-one to sign for the package when the carrier attempts delivery, a card will be left with details of your local depot. Please call them immediately to confirm a convenient delivery time. If you do not respond to the card, re-delivery will be attempted on a further two occasions before the bag is returned to us. If your next day delivery fails to arrive please report it to us immediately so we can investigate. If you do not advise us within 4 days we cannot take responsibility for locating or redelivering your package.

Please allow up to 7-10 working days for orders to Europe, and 10-14 days for the rest of the world. Orders outside of the UK are passed to the local overseas postal service for delivery.

Please note that if you change your delivery address after your order has been despatched we reserve the right to pass on any redirection fee which our carrier charges us.

If your location does not appear in our list of countries please email info@thehealthybackbag.co.uk or call us on +44 20 7812 9800 to place your order (Rest of the World delivery charge will apply).

DELIVERY CHARGES

UK Standard (under 300g) £3.00

UK Standard (over 300g) £5.50

UK Next Day Delivery £8. 

Available Mon-Thurs on orders placed before 12 noon. Orders placed on Friday before 12 noon will be delivered on Monday or the next working day. Orders placed at weekends will be despatched on Monday for Tuesday delivery.  Next day delivery is only available for UK mainland, it is currently unavailable for the Scottish Highlands, Channel Islands, Isle of Wight, Isle of Man, and the Scilly Isles.

EU £11

Switzerland/Norway £29

Japan £20 (+ £15 per additional item)

Rest of the World £20  If your order exceeds 1.5 kg in weight, extra charges will be incurred. We recommend customers in South Africa contact us prior to ordering to obtain a quote for a courier service.

If you’re an overseas customer and would like a quote for courier delivery, feel free to contact us here.

CHRISTMAS DELIVERY AND SHIPPING

Last order date for guaranteed UK mainland standard delivery before Christmas is Wednesday 19 December by 12.00 midday.

Next day delivery will be available until 12 noon Thursday 20 December and suspended until Wednesday 3 January 2019.

Last recommended order date for overseas delivery before Christmas is Monday 10 December by 12.00 midday.

Our office is closed from 5pm Friday 21 December to Wednesday 26 December inclusive, and Tuesday 1 January 2019.

Orders placed between 12 noon Friday 21 December 2018 and Monday 31 December will be despatched on 2 January 2019, and normal despatch will resume on 3 January 2019.