Delivery

 

Please note that Royal Mail still has backlogs and in some areas deliveries are taking longer than usual; please be patient, this is unfortunately beyond our control.

Free shipping promo

Applies to UK addresses only. Minimum order value £60 after any promo codes or discounts have been applied. Cannot be applied retrospectively. The Healthy Back Bag Company reserves the right to end this promotion at any time.

Standard delivery usually takes 2-3 working days.

For NEXT DAY delivery (UK mainland only), orders must be placed before 12 noon. Next day deliveries take place on the next working day, Monday to Friday – weekend delivery is not currently available. Orders placed on Friday before noon will be delivered on Monday. Orders placed on Friday afternoon or at weekends will be despatched on Monday for Tuesday delivery. Many customers use their work address, as a signature is required as proof of receipt – if there is no-one to sign for the package when the carrier attempts delivery, a card will be left with details of your local depot. Please call them immediately to confirm a convenient delivery time. If you do not respond to the card, re-delivery will be attempted on a further two occasions before the bag is returned to us. If your next day delivery fails to arrive please report it to us immediately so we can investigate. If you do not advise us within 4 days we cannot take responsibility for locating or redelivering your package.

Please note standard delivery is sent on a Royal Mail signed for service.  Your tracking number will not yield any information whilst in transit, it will however show when delivery has been made or attempted.

Please allow up to 7-10 working days for orders to Europe, and 10-14 days for the rest of the world. Orders outside of the UK are passed to the local overseas postal service for delivery.

If your order fails to arrive with 7 days of expected delivery, or is incomplete, please call us immediately. Whilst we will always do our best to help, we cannot be held liable for any discrepancies not reported within 30 days.

If your location does not appear in our list of countries please email info@thehealthybackbag.co.uk or call us on +44 20 7812 9800 to place your order (Rest of the World delivery charge will apply).

DELIVERY CHARGES

UK Standard (under 300g) £3.50

UK Standard (over 300g) £5.50

UK Next Day Delivery £8

Available Mon-Thurs on orders placed before 12 noon. Orders placed on Friday before 12 noon will be delivered on Monday or the next working day. Orders placed at weekends will be despatched on Monday for Tuesday delivery.  Next day delivery is only available for UK mainland, it is currently unavailable for the Scottish Highlands, Channel Islands, Isle of Wight, Isle of Man, and the Scilly Isles.

EU £13

Switzerland/Norway £29

Japan £20 (+ £15 per additional item)

Rest of the World £20   If your order exceeds 1.5 kg in weight, extra charges will be incurred – we will contact you to arrange payment before despatch. We recommend customers in South Africa contact us prior to ordering to obtain a quote for a courier service.

DUE TO THE CORONA VIRUS PANDEMIC, OVERSEAS ORDERS MAY BE SUBJECT TO DELAYS.

Goods delivered outside the UK may be subject to local tax, duty, and clearance costs prior to delivery, which are the responsibility of the recipient.

If you’re an overseas customer and would like a quote for courier delivery, feel free to contact us here.