Delivery

 

Please note that Royal Mail still has intermittent backlogs and in some areas deliveries are taking longer than usual; please be patient, this is unfortunately beyond our control.

If you have an urgent order please call our office on 0207 812 9800 and we will do what we can to help.

FREE SHIPPING OFFER

Applies to UK addresses only, on standard delivery. Minimum order value £60 after any promo codes or discounts have been applied. Cannot be applied retrospectively. The Healthy Back Bag Company reserves the right to end this promotion at any time.

Standard delivery usually takes 2-3 working days.

For NEXT DAY delivery (UK mainland only), orders must be placed before 12 noon. Next day deliveries take place on the next working day, Monday to Friday – weekend delivery is not currently available. Orders placed on Friday before noon will be delivered on Monday. Orders placed on Friday afternoon or at weekends will be despatched on Monday for Tuesday delivery. Many customers use their work address, as a signature is required as proof of receipt – if there is no-one to sign for the package when the carrier attempts delivery, a card will be left with details of your local depot. Please call them immediately to confirm a convenient delivery time. If you do not respond to the card, re-delivery will be attempted on a further two occasions before the bag is returned to us. If your next day delivery fails to arrive please report it to us immediately so we can investigate. If you do not advise us within 4 days we cannot take responsibility for locating or redelivering your package.

Please note standard delivery is sent on a Royal Mail signed for service.  Your tracking number will not yield any information whilst in transit, it will however show when delivery has been made or attempted.

Please allow up to 7-10 working days for orders to Europe, and 10-14 days for the rest of the world. Orders outside of the UK are passed to the local overseas postal service for delivery.

Goods shipped to addresses outside the UK are not subject to UK VAT, however local sales tax, duty, and handling charges may apply. THESE CHARGES ARE THE RESPONSIBILITY OF THE RECIPIENT.  If you choose not to accept delivery and the order is returned to us, we will refund the cost of goods only.

If your order fails to arrive with 7 days of expected delivery, or is incomplete, please call us immediately. Whilst we will always do our best to help, we cannot be held liable for any discrepancies not reported within 30 days.

If your location does not appear in our list of countries please email info@thehealthybackbag.co.uk or call us on +44 20 7812 9800 to place your order (Rest of the World delivery charge will apply).

DELIVERY CHARGES

UK Standard (under 300g) £3.50

UK Standard (over 300g) £5.50

UK Next Day Delivery £8

Available Mon-Thurs on orders placed before 12 noon. Orders placed on Friday before 12 noon will be delivered on Monday or the next working day. Orders placed at weekends will be despatched on Monday for Tuesday delivery.  Next day delivery is only available for UK mainland, it is currently unavailable for the Scottish Highlands, Channel Islands, Isle of Wight, Isle of Man, and the Scilly Isles.

EU £13

Switzerland/Norway £29

Japan £20 (+ £15 per additional item)

Rest of the World £20   If your order exceeds 1.5 kg in weight, extra charges will be incurred – we will contact you to arrange payment before despatch. We recommend customers in South Africa contact us prior to ordering to obtain a quote for a courier service.

Goods shipped to addresses outside the UK are not subject to UK VAT, however local sales tax, duty, and handling charges may apply. THESE CHARGES ARE THE RESPONSIBILITY OF THE RECIPIENT.  If you choose not to accept delivery and the order is returned to us, we will refund the cost of goods only.

If you’re an overseas customer and would like a quote for courier delivery, feel free to contact us here.

CHRISTMAS DELIVERY AND SHIPPING

Last order date for UK mainland standard delivery before Christmas is Tuesday 21 December by 12.00 midday.

Next day delivery will be available until 12 noon Wednesday 22 December and suspended until Thursday 6th January 2022.

Last recommended order date for overseas delivery before Christmas is 7th December by 12.00 midday.

Please bear in mind that while our distribution centre operates to a very high success level no service can be absolutely guaranteed, especially as all carriers are experiencing high volumes, driver shortages, and are still subject to some Covid restrictions; we urge you to leave plenty of time for your order to arrive.

Our office is closed from 12.00 noon Friday 24 December to Wednesday 29 December inclusive.

Orders placed between 12 noon Thursday 23rd December 2021 and Tuesday 4th January 2022  will be despatched from Thursday 6th January 2022.