Protecting Your Privacy
We are 100% committed to protecting the security and privacy of our customers and site visitors. The HBB team are customers too, just like you, of both HBB and other online stores so we fully understand the importance of privacy trust.
If you have any questions email us at: firstname.lastname@example.org
We are committed to:
1. Improving your experience on our site
We will use your data to improve your experience on our site, and (only with permission) offer valuable information through our marketing.
2. Protecting your data
We will take all necessary precautions and actions to protect your data to the fullest extent of our ability.
3. Keeping you informed
We will endeavour to be as clear as possible – no nonsense and no surprises, just helpful, useful information.
4. No spam
What do you want to hear from us? The power lies with you, you decide what and how you want to hear from us.
5. If we don’t need it, we don’t keep it
We only keep information that is necessary to delivering our service to the best of our ability. The rest we delete.
We do not, and will not, sell any of your personal data to any third party ever.
This includes your name, address, email address or credit card information. We believe honesty and trust is essential.
However, we do share (relevant) data when absolutely necessary with the following categories of companies as an essential part of being able to provide our services to you:
- Companies that provide a practical service in the process of
getting your purchase(s) to you. For example: payment
service providers, warehouses, order packers, and delivery
- Professional service providers; such as marketing and
advertising agencies, who help us run our business.
- Credit reference agencies; such as law enforcement and
fraud prevention agencies, so we can help tackle fraud.
Only if you have said we can!
We will send you marketing messages by email to inform you of special offers, keep you aware of what we’re up to, let you know about new products, as well as share useful information we think will be of value to our customers (you).
How to stop marketing messages from The Healthy Back Bag Company
Stopping marketing from us is easy. You can stop marketing message at any time:
- By clicking on the ‘unsubscribe’ link in any email
- By contacting us at email@example.com
Once you do either of these things, we will make sure your profile information is updated ensuring that you don’t receive further unwanted messages.
We use your information to provide the best possible service we can.
This means that how we use your data depends on what the data is. So, we’ve broken it down in the table below outlining what data we use, why we use it, and how:
Your name and contact details
|How we use your name & contact details||Why?|
|Deliver your purchases to you||We need to do this to complete our contract with you and deliver the product you’ve ordered (it would be challenging to send you your purchase if we didn’t use your address).|
|Send you service messages by e-mail.||We want you to have a good experience shopping with us, knowing your order is on its way is part of that.|
|Sending you information by email, or post, about our new products and services||To keep you informed and up to date. (We only send this with your permission.)|
|Fraud prevention and detection||To prevent and detect fraud against either you or HBB – we are sad to say it, but it is necessary in today’s day and age.|
|Finding out what you, and other customers like||To ensure we are giving you what you want, and to stay ahead of the competition|
Your date of birth information
|How we use your date of birth||Why?|
|Fraud prevention and detection||To prevent and detect fraud against either you or HBB – unfortunate, but absolutely essential|
Your payment information
We do not have any access to your payment information, which is processed securely by our payment provider World Pay.
Your contact history with us
What you’ve said to us — for example, over the phone, or on social media.
|How we use your contact history||Why?|
|Provide customer service and support||We’ve got to do this to perform our contract with you – after all, you expect the best service from us.|
|Train our staff||To offer the best possible customer service.|
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time.
|How we use your purchase history and saved items||Why?|
|To complete your transactions||We’ve got to do this to complete our contract with you — if you can’t put stuff into a basket, you can’t buy it!|
|Provide customer service and support, and handle returns||We’ve got to do this to perform our contract with you|
|Finding out what you, and other customers like||To ensure we are giving you what you want, and to stay ahead of the competition.|
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
|How we use information about your phone or laptop, and how you use our website and app||Why?|
|Improve our website.||To give you the best possible shopping experience|
|Protect our website||To prevent and detect fraud against either you or HBB. And to meet our legal obligations about looking after your data.|
Your responses to surveys, competitions and promotions
|How we use your responses to surveys, competitions and promotions||Why?|
|Run the survey, competition or promotion.||If we can’t use the information, the survey would be pointless, no one could win the competition, and how would anyone see our promotions and offers?|
All information is given to us at your discretion, and if you choose not to share any of this data we respect your choice. However, if you don’t supply some information you may not be able to complete transactions on our site (for example payment details or address for shipping).
We are constantly trying to improve our customers experience on our site so we thank you for helping us offer the best service we can.
You have rights!
Your rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it.
- The right to stop direct marketing messages.
If you want to exercise your rights, have a complaint, or just have questions, please contact us at firstname.lastname@example.org
Changes to how we Protect Your Privacy
If we make any significant changes, we will make that clear on our website and/or contact you by email, so that you are able to review the changes before you continue to use our website.