HBB Privacy Policy

Protecting Your Privacy

We are 100% committed to protecting the security and privacy of our customers and site visitors. The HBB team are customers too, just like you, of both HBB and other online stores so we fully understand the importance of privacy trust.

If you have any questions email us at: info@thehealthybackbag.co.uk

We are committed to:

1. Improving your experience on our site

We will use your data to improve your experience on our site, and (only with permission) offer valuable information through our marketing.

2. Protecting your data

We will take all necessary precautions and actions to protect your data to the fullest extent of our ability.

3. Keeping you informed

We will endeavour to be as clear as possible – no nonsense and no surprises, just helpful, useful information.

4. No spam

What do you want to hear from us? The power lies with you, you decide what and how you want to hear from us.

5. If we don’t need it, we don’t keep it

We only keep information that is necessary to delivering our service to the best of our ability. The rest we delete.

We do not, and will not, sell any of your personal data to any third party ever.

This includes your name, address, email address or credit card information. We believe honesty and trust is essential.

However, we do share (relevant) data when absolutely necessary with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that provide a practical service in the process of
    getting your purchase(s) to you. For example: payment
    service providers, warehouses, order packers, and delivery
    companies.
  • Professional service providers; such as marketing and
    advertising agencies, who help us run our business.
  • Credit reference agencies; such as law enforcement and
    fraud prevention agencies, so we can help tackle fraud.

Only if you have said we can!

We will send you marketing messages by email to inform you of special offers, keep you aware of what we’re up to, let you know about new products, as well as share useful information we think will be of value to our customers (you).

How to stop marketing messages from The Healthy Back Bag Company

Stopping marketing from us is easy. You can stop marketing message at any time:

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting us at info@thehealthybackbag.co.uk

Once you do either of these things, we will make sure your profile information is updated ensuring that you don’t receive further unwanted messages.

We use your information to provide the best possible service we can.

This means that how we use your data depends on what the data is. So, we’ve broken it down in the table below outlining what data we use, why we use it, and how:

Your name and contact details

How we use your name & contact details Why?
Deliver your purchases to you We need to do this to complete our contract with you and deliver the product you’ve ordered (it would be challenging to send you your purchase if we didn’t use your address).
Send you service messages by e-mail. We want you to have a good experience shopping with us, knowing your order is on its way is part of that.
Sending you information by email, or post, about our new products and services To keep you informed and up to date. (We only send this with your permission.)
Fraud prevention and detection To prevent and detect fraud against either you or HBB – we are sad to say it, but it is necessary in today’s day and age.
Finding out what you, and other customers like To ensure we are giving you what you want, and to stay ahead of the competition

Your date of birth information

How we use your date of birth Why?
Fraud prevention and detection To prevent and detect fraud against either you or HBB – unfortunate, but absolutely essential

Your payment information

We do not have any access to your payment information, which is processed securely by our payment provider World Pay.

If you want to know more about how your payment details are protected you can view their privacy policy at: https://www.worldpay.com/uk/worldpay-privacy-notice

Your contact history with us

What you’ve said to us — for example, over the phone, or on social media.

How we use your contact history Why?
Provide customer service and support We’ve got to do this to perform our contract with you – after all, you expect the best service from us.
Train our staff To offer the best possible customer service.

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items Why?
To complete your transactions We’ve got to do this to complete our contract with you — if you can’t put stuff into a basket, you can’t buy it!
Provide customer service and support, and handle returns We’ve got to do this to perform our contract with you
Finding out what you, and other customers like To ensure we are giving you what you want, and to stay ahead of the competition.

 

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website and app Why?
Improve our website. To give you the best possible shopping experience
Protect our website To prevent and detect fraud against either you or HBB. And to meet our legal obligations about looking after your data.

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions Why?
Run the survey, competition or promotion. If we can’t use the information, the survey would be pointless, no one could win the competition, and how would anyone see our promotions and offers?

All information is given to us at your discretion, and if you choose not to share any of this data we respect your choice. However, if you don’t supply some information you may not be able to complete transactions on our site (for example payment details or address for shipping).

We are constantly trying to improve our customers experience on our site so we thank you for helping us offer the best service we can.

You have rights!

Your rights relating to your personal information:
  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data, or stop processing it or collecting it.
  • The right to stop direct marketing messages.

If you want to exercise your rights, have a complaint, or just have questions, please contact us at info@thehealthybackbag.co.uk

Changes to how we Protect Your Privacy

We may change this privacy policy page from time to time, to improve the protection of your data and make sure it accurately reflects how we are processing your data.

If we make any significant changes, we will make that clear on our website and/or contact you by email, so that you are able to review the changes before you continue to use our website.