Pre-loved program

Give your pre-loved bag a second chance! Join us in creating a more circular future. 

How it works

Is it time to give your old bag a new lease of life? Look no further than our pre-loved program!


Send us your well-loved bag. We recommend using a tracked method to ensure it gets to us safely. 


Once received we will either donate your bag to charity or take it apart for recycling.


We appreciate you taking the time to do your bit! Time to use your 15% off code for a new bag! 

Textured Nylon Blue Night S

Not quite ready to let go?

Repair it! If your bag is out of warranty but just needs some minor repairs we can also help! 

We have extra zipper pulls, non slip lining, spare baglett straps and hardware (please note zips can not be repaired or replaced) These are subject to availability but if you get in touch we would be more than happy to help. 

If you reside outside of the UK delivery charges will need to be applied, contact us for further information.

Also sometimes all your bag needs is a refresh and clean. For cleaning instructions click here.  

Ready to recycle or repair?

Give us a call: +44 20 7812 9800
Monday – Friday: 9:00 – 17:00 GMT

Send us an email: [email protected]

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