Shipping policy

UK Delivery Options

Standard Delivery

Our standard delivery is sent on a Royal Mail tracked service which usually takes 2-3
working days (it may take a little longer during busier times, this is a guide only) Your
tracking information will yield information each time the parcel is scanned by Royal
Mail. More updates are available as the parcel moves through the network.

If your order has not arrived within 7 days, please contact our Customer Service Manager karen@thehealthybackbag.co.uk – We can not address lost or missing orders outside of this time scale if contact has not been made.

Next Day Delivery (Tracked)

Next Day Delivery is available for orders placed before noon, Monday – Thursday for delivery to the UK mainland. Orders placed on Friday afternoon or at weekends will be despatched on Monday for Tuesday delivery. Orders placed on Friday before noon will be delivered on Monday.

Next day delivery is only available for UK mainland, it is currently unavailable for the Scottish Highlands/Inverness, Channel Islands, Isle of Wight, Isle of Man, and the Scilly Isles. Remote and extremely rural areas may be not receive their orders next day, this is dependent on the courier service available to that area.

Free Shipping

Our Free Shipping promotion applies to UK addresses only and uses our standard delivery service. Minimum order value £65 after any promo codes or discounts have been applied. Cannot be applied retrospectively and The Healthy Back Bag Company reserves the right to end this promotion at any time.

UK Delivery Charges

UK Standard (under 300g) £3.75
UK Standard (over 300g) £5.75
UK Next Day Delivery £8.50
Channel Islands £14

European Shipping

Within the EU

Delivery charge to nations within the EU is a flat rate of £15

Goods shipped to addresses outside the UK are not subject to UK VAT, however local sales tax, duty, and handling charges may apply. These charges are the responsibility of the recipient. If you choose not to accept delivery and the order is returned to us, we will refund the cost of goods only.

European Delivery Times

Please allow up to 7-10 working days for orders to Europe. Orders outside of the UK are passed to the local overseas postal service for delivery. Delays are sometimes inevitable, and all deliveries are dependant on customs times and clearance as well as available flights.

Switzerland & Norway

Delivery charge to Switzerland & Norway is a flat rate of £29.

International Shipping

Japan, Australia, New Zealand and Singapore £29
Rest of the World £29

If your order exceeds 1.5 kg in weight, extra charges will be incurred – we will contact you to arrange payment before despatch. We recommend customers in South Africa contact us prior to ordering to obtain a quote for a courier service.

If your location does not appear in our list of countries please email info@thehealthybackbag.co.uk or call us on +44 20 7812 9800 to place your order (Rest of the World delivery charge will apply).

USA

We ship to the US using Prepaid Duties & Taxes (PDDP), meaning any import duties and taxes are calculated and paid at checkout.

Why we use PDDP

Total price transparency – what you see at checkout is the final price you pay
Faster customs clearance – no delays while fees are processed
Hassle-free delivery – no extra steps, no surprise charges on arrival

How it works

At checkout, duties and taxes are automatically calculated based on your order
You pay everything upfront as part of your purchase
Your order is delivered straight to your door - no additional fees

International Delivery Times

Please allow up to 10-14 days for the rest of the world. Orders outside of the UK are passed to the local overseas postal service for delivery.

If your order fails to arrive with 7 days of expected delivery, or is incomplete, please call us immediately. Whilst we will always do our best to help, we cannot be held liable for any discrepancies not reported within 30 days.