How can we help?

Give us a call: +44 20 7812 9800
Monday – Friday: 9:00 – 17:00 GMT

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Christmas delivery dates

Please order by these dates to receive your order in time for Christmas
UK Standard delivery – 18th December
UK Next day delivery – 21st December
EU – 13th December
Rest of world – 11th December

Note: All orders placed from 12pm on Friday 22nd December will not be despatched until Friday 5th of January.  

Our returns policy is now extended until Friday 19th January 2024. 

Frequently asked questions

Products & Fit

The Healthy Back Bag is renowned for its unique, cross-body tear-drop shape which promotes a healthy weight distribution across the back. For more information, click here

When it comes to choosing the perfect size for you we always recommend you choose the smallest size for your needs. Find out more with our size guide.

Textured Nylon: Spot clean or machine-wash separately in cold water using a mild, non-biological detergent. Air dry.
Microfibre: Spot clean with water based wet wipes or sponge with a mild, non-biological detergent solution. Air Dry. If your bag needs a major clean, give us a call for further instructions on 0207 812 9800.
Leather: Clean using a mild ph-balanced leather cleaner and conditioner.
Polyester: Spot clean with wet wipes or sponge with a mild, non-biological detergent solution. Air Dry.
Cotton: Spot clean with wet wipes or sponge with a mild, non-biological detergent solution. Air Dry.
Wool & Hemp Spot clean with wet wipes or sponge with a mild, non-biological detergent solution. Air Dry  


If you are in any doubt it’s always best to spot clean with water based wet wipes or sponge with a mild, non-biological detergent solution and leave to air dry.

Please feel free to contact us if require further assistance.

Fabrics are selected and treated for weather resistance, and due to the tightly woven lining material it is very rare for any contents to get wet. If you are worried about this though, they can also be treated with weather-proofing spray for extra protection.

All bags manufactured prior to Spring/Summer 22 have an average strap length, fully extended of 92cm. Moving forward strap lengths have increased to around 100cm. Bagletts are slightly longer at 120cm.


Head to Our Values Page for more information.

Our bags are mainly manufactured in China and Malaysia with a small proportion of bags manufactured in the USA.

2 year warranty information

We guarantee the workmanship of every Healthy Back Bag Company product for two years from purchase.

We will offer an exchange of equal value on the defective product if you can provide us with proof of purchase from Ameribag (UK) Ltd trading as the Healthy Back Bag.

We will provide a discount code to use on our website FOR THE VALUE OF THE ORIGINAL AMOUNT PAID, EXCLUDING DELIVERY for any defective item returned.

This warranty does not cover damage resulting from abuse including unreasonable or excessive wear, accidental damage, lost or stolen bags or their contents, or free promotional gifts. Replacement is at the sole discretion of AmeriBag (UK) Ltd and any repairs or modifications by unauthorised agents may void this warranty.

Ameribag (UK) Ltd does not offer a repair service and is not liable for replacement hardware. Previously replaced product will be covered for the remainder of the 2 year warranty.

Warranty claims for purchases made at any of our stockists should be addressed with the retailer and will require proof of purchase.

For online orders please contact our customer service manager with your original order number along with photos of the bag requiring warranty review.

Orders & Shipping

For orders places within the UK please allow 2-3 working days to receive your order. For international orders, shipping times vary depending on your country.

Please see our Shipping and Returns page for more information.

Standard delivery within the UK is a Royal Mail signed for service. If you have chosen our Next Day delivery service this will be sent with DPD.

For more information and for international delivery queries please see our Shipping & Returns page.

Please contact us as soon as possible on +44 20 7812 9800 if you wish to cancel or change your order. Once your order has been despatched we can no longer make changes.

Sometimes order confirmation emails can end up in junk or spam folders, if you can’t find it there please contact us.

All returns and exchange information can be found here

Payments & Refunds

Once your refund has been processed please allow up to 3 working days for any refunds to show on your original method of payment.

For all information on our Digital Gift Cards, you can visit our Gift Cards page here

You can find all Klarna related questions on either our ‘Klarna FAQ‘ page or our ‘How does Klarna work‘ page

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