The Healthy Back Bag Company

Gift cards

Check your gift card balance

Check Gift Card Balance
Gift Card Jump V1
Gift Card Jump V1

The Healthy Back Bag Company

Gift cards

Check your gift card balance

Check Gift Card Balance

How can I purchase a gift Card?

The good news is that buying a gift voucher is easy – just decide who you want to send it to, how much you want to spend and when you want the lucky person to get it! Click here to buy a Gift Card

 

When will my Gift card be sent?

It can take up to 24 hours for the gift card to be sent after you’ve placed your order. However it is usually sent as soon as we receive your payment. If you purchase physical items along with a gift card, the gift card will be sent at the same time your physical items have been despatched from our warehouse.  We can send the gift card up to three months after you’ve bought it, using the email address you give us.

 

How much can i load on my gift card?

We have pre-set amounts of £25, £50 and £100 but you can choose whatever amount you want between £5 and £500

 

When does my gift card expire?

Great news, our gift cards never expire!

 

My gift card hasn’t arrived, what do i do?

It can take up to 24 hours from the time you placed your order for a gift card to be sent.

If it has been more than 24 hours since you placed your order please ask the recipient to check in their junk mail; if it’s not there, contact our customer service team (info@thehealthybackbag.co.uk) with the following details and they’ll do their best to replace it for you:

  • The order number you received when you ordered the gift card or the email address registered to the account the voucher was ordered from
  • The value of the gift card
  • The email address the gift card was sent to

 

I’ve lost my gift card, how can i get a replacement?

Contact our customer service team (info@thehealthybackbag.co.uk) with the following details and they’ll do their best to replace it for you:

  • The order number you received when you ordered the gift card or the email address registered to the account the voucher was ordered from
  • The value of the gift card
  • The email address the gift card was sent to

How can i check the balance of my gift card?

You can check the balance of your gift card by entering your 16 digit number at the top of this page.

 

How do i use my gift card to pay for an order?

Once you have added products to your cart, you can head to either your ‘Shopping bag’ or to the checkout. On both those pages there is a field to enter your 16 digit code into. Once entered, the remaining value will be deducted from your order total.

 

Do you offer physical or non-digital gift cards?

Our gift cards are only available in an electronic format and can only be used on thehealthybackbag.co.uk. If you want to give the gift card physically, you can enter your own email address in the ‘To’ field and print the PDF.

 

What happens if i don’t use all of my gift card value?

Our gift card’s never expire so if you don’t use the full value, it will be waiting for you next time. If you need to check the value of your gift card you can do so at the top of this page.

 

Can I use my gift card at a Healthy Back Bag stockist?

Our gift cards are all digital which means they can only be used on thehealthybackbag.co.uk. No retailers / stockists / 3rd party websites will accept Healthy Back Bag Gift Cards

 

What happens if I cancel or return my order?

All returned or cancelled orders will have their payments returned to the initial payment source. If the order was partially paid for with a gift card, the amount paid by gift card will be returned to the gift card and the remaining amount will be refunded to its respective payment source.

 

My cart total is over £60 but it’s not showing free shipping?

If you are purchasing a gift card along with physical products, the value of the gift card will not count towards your ‘Free Shipping’ total of £60.

 

Why can’t i use Klarna and a gift card in the same order?

Gift cards cannot be purchased or redeemed while using Klarna.